Contact information
Contact Information
Our customer support team is available to assist with questions about products, orders, shipping, tracking, returns, refunds, warranties, and other store-related matters.
Customer Support
Atolea
Email: contact@useatolea.store
Support requests are accepted 24 hours a day, 7 days a week.
We aim to respond as quickly as reasonably possible. Response times may vary during public holidays, promotional periods, or periods of unusually high demand.
Order Support
When contacting us about an order, please include:
- Your full name
- Your order number
- The email address used at checkout
- A clear description of your request
For damaged, defective, incorrect, or missing products, please also include clear photographs of the item, packaging, and shipping label when applicable.
Returns and Refunds
Return and refund requests must follow our Return & Refund Policy.
Please contact us before returning any product. Do not send products to our business correspondence address unless our support team has specifically instructed you to do so.
Shipping and Tracking
For shipping or tracking assistance, include your order number and tracking number when available.
Please allow up to 48 hours after shipment confirmation for the first tracking update to appear.
Order Changes and Cancellations
To request an order change, address correction, or cancellation, contact us as soon as possible.
Requests submitted within 12 hours after purchase have the best chance of being completed, but changes cannot be guaranteed after processing or shipment has started.
Mandatory consumer cancellation and withdrawal rights remain unaffected.
Privacy Requests
To request access, correction, deletion, or another applicable privacy right relating to your personal information, email:
Please write Privacy Request in the email subject line.
Business Address
Atolea
333 SE 2nd Avenue, Suite 3900
Miami, FL 33131
United States
This address is not a return address unless confirmed by our customer support team.
Security Notice
We will never ask you by email to provide your complete payment card number, card security code, banking password, or account password.
If you receive a suspicious message claiming to represent Atolea, contact us at:
Contact Us
Atolea Customer Support
Email: contact@useatolea.store
Support requests accepted 24 hours a day, 7 days a week
